Cookie Law test unavailable

We are aware of an issue preventing the cookie law test from delivering results.  We are investigating and hope to have it resolved soon.  I will update you as soon as we have more information.

This issue has been resolved.

PDF export bug

We are aware of an issue with the PDF export and are working to resolve it.  I will update this post and all support requests once we have more information.

[March 26, 10:38] We have identified the issue and the PDF export is now working again.

Sitebeam 5.2 is here

We are upgrading everyone to Sitebeam 5.2 today.  We think you’ll like the changes!  Downtime for each install should be limited, we anticipate no longer than 15 minutes in a rolling window over the next few hours.  Please note that any reports that were running before the upgrade will be cancelled and will need to be run again.

Update 17:11 GMT  All instances have been upgraded and things seem to be running smoothly.  We will be monitoring over the weekend.  If you have any questions or need assistance, send an email to support.

Queues and the Search Rank test

We are working on some issues created by the new queueing system and additional changes are required for the Search Rank test.  We know how important this test is to you all, and we are working flat out to try to resolve it as quickly as possible.  I will keep you updated as we have more information.

[15:39] Reports should be running more smoothly now, though we are still working on the queueing system.  We are testing a possible solution to the Search Rank test problems, but are not sure yet if it will be viable or when it could be pushed live.  Thanks for bearing with us.

[Saturday] Reports are running smoothly, and we have implemented a possible solution to the Search Rank test.  We will be monitoring the results.

[The following Friday] We’ve been monitoring things and believe that things are now resolved.  The Search Rank test solution seems to be solid and the queues are moving along.  If you have any questions or need assistance, just send us an email.

Sitebeam Update

We will be updating all the UIs for our customers.  The entire process will take a few hours, though each individual install should not experience more than about a minute of downtime.