Screenshot generation

If you have experienced an issue with screenshots not showing the website properly in your reports, please go to the Site Settings > Edit/Upload screenshot (on the right, under the image), check the box for “Update all screenshots for this website?”  and then click on Save changes.  A new screenshot will be generated for the site.

Search Rank test issues

We are aware of some users experiencing missing results in the Search Rank test.  We are working on a resolution.  If this has affected your reports, please email support and we will not count the retests against your monthly quota.

Screenshots aren’t generating

Shrink the Web is the service we use for generating the main screenshots in the reports, and they are currently down and unable to provide service.  We are keeping an eye on things, they are unable to update their website so are using Twitter.  The Shrink the Web feed is available here:

https://twitter.com/shrinktheweb

We will keep you updated as we receive more information.

Temporary service outages

We are aware of some service outages that have happened over the course of last night and today.  Amazon is doing some security patching and that has caused some databases to be down temporarily and cause disruption in service.  We believe this is mostly finished now, if you have any questions just send us an email.

Service Interruption Warning

Amazon is doing some maintenance this weekend/early next week to address the Shellshock security issue.  We don’t know when this will affect our servers, but it will cause an interruption in service.  We will bring everything back up as quickly as we can, and I will update this status as we have more information.