Service unavailable for some users

We are aware of a problem preventing some of our users from accessing the service.  We are looking into it now and will update this page as soon as we have more information.

This has been resolved and access has been restored to the affected users.

Search rank results unavailable

Reports should have the correct information again now.  If you have any questions or need assistance, just let us know.  We’re here to help.

Some disruption possible

We’re having to conduct some urgent upgrades to part of our infrastructure this weekend. Most customers should be unaffected, but there is a small chance your service will be slower or unavailable for a brief time today.

Facebook Test Unavailable

We are currently experiencing problems with the Facebook Test within Sitebeam.

We are working on resolving this as soon as possible.

We will update this as soon as we have more information

Screenshots not working, starting reports slower than usual

We’re currently experiencing problems with some screenshots, which are also slowing Sitebeam down generally.

Shrink the Web is the service we use for generating the main screenshots in the reports, and they are currently down and unable to provide service.  We are keeping an eye on things, they are unable to update their website so are using Twitter.  The Shrink the Web feed is available here:

Update 01/06/15 – This has now been resolved and screenshots are generating as expected.