We are aware of a problem with the ePrivacy/Cookie law test returning ‘unable to start Sapphire’ messages instead of results, and are working to resolve it. Further updates will be posted as we know more.
[22:46] We are aware of an issue preventing our users from accessing Sitebeam and are working to resolve it. We will update again in the morning.
[10:04] The issue was resolved last night and all servers seem to be functioning as expected.
As we keep a local copy of the W3C validator due to the volume of requests, it can get out of sync with the latest build. We are aware that the W3C validation test needs updating and are working on that now. The changes made only affect a small number of HTML5 sites; most users will not notice any changes as their W3C validator test results are accurate. We will update this status once we have made the changes.
[14:51] We have updated our W3C test to the latest version.
We are aware of an issue with the Search Ranking test where the results have “[search engine] won’t say.” We are working on a resolution to this issue and will keep you updated.
[Friday, September 6 14:31] We have added a message to any reports that are missing search ranking results to better explain the situation. We are still working on a new solution. We’ll keep updating as we go. Thanks for bearing with us.
[Monday, September 9 16:13] We are deploying a patch that we believe will help to alleviate this issue. We will be monitoring the situation while we continue development on a permanent solution.
[09:30] We are aware of an issue preventing users from getting to our websites. We are investigating the issue and will update as we have more information. This should not affect Sitebeam installs and reporting. If you have an urgent issue, email us at email@example.com
[17:50] We have restored functionality to all the websites that were unavailable.