Sitebeam currently unavailable

We are aware of an issue preventing access to Sitebeam.  This has been caused by a problem with an automatic database backup.  We do not have an ETA on when this will be resolved but will update this page with more information as we have it.

Sitebeam unavailable for some users

We are aware of an issue preventing some of our users from logging into Sitebeam.  This issue seems to be caused by a problem with AWS, and the team are waiting on a resolution.  We will update this status as soon as we have more information.

All Sitebeam users should be able to log in and run reports now.

Service unavailable for some users

We are aware of a problem preventing some of our users from accessing the service.  We are looking into it now and will update this page as soon as we have more information.

This has been resolved and access has been restored to the affected users.

Search rank results unavailable

Reports should have the correct information again now.  If you have any questions or need assistance, just let us know.  We’re here to help.

Some disruption possible

We’re having to conduct some urgent upgrades to part of our infrastructure this weekend. Most customers should be unaffected, but there is a small chance your service will be slower or unavailable for a brief time today.